Privacy Policy
This Privacy Policy ("Policy") describes the policies and procedures on the collection, use,
disclosure and protection of your information when you use our website located at www.getsync.app, or Sync
mobile application (collectively, "Platform") made available by Bundl Technologies Private
Limited ( "BTPL" "Sync" "Company", "we",
"us" and "our"), a private limited company established under the laws of India
having its registered office at No. 55, Sy No. 8-14, Ground Floor, I & J Block, Embassy Tech Village, Outer Ring
Rd, Devarabisanahalli, Kadubeesanahalli, Bengaluru, Karnataka 560103
The terms "you" and "your" refer to the User of the Sync Platform. The term "Services" refers to
the services offered by BTPL on the Platform.
Please read this Policy before using the Platform or submitting any personal information on the Platform. Our
systems automatically process content and communications that you provide to analyse context and for providing
better services to you. This Policy is a part of and incorporated within, and is to be read along with, the
Terms of Use of the Platform
YOUR CONSENT
By using the Platform and the Services, you agree and consent to the collection, transfer, use, storage,
disclosure and sharing of your information as described and collected by us in accordance with this Policy. If
you do not agree with the Policy, please do not use or access the Platform. Although BTPL will endeavour to
safeguard the confidentiality of your personally identifiable information, by using the Platform, you agree that
BTPL will have no liability for disclosure of your information due to errors in transmission or unauthorized
acts of third parties.
POLICY CHANGES
We may occasionally update this Policy and such changes will be posted on this page. If we make any significant
changes to this Policy we will endeavour to provide you with reasonable notice of such changes, such as via
prominent notice on the Platform or to your email address on record and where required by applicable law, we
will obtain your consent. To the extent permitted under the applicable law, your continued use of our Services
after we publish or send a notice about our changes to this Policy shall constitute your consent to the updated
Policy.
LINKS TO OTHER WEBSITES
The Platform may contain links to other websites. Any personal information about you collected whilst visiting
such websites is not governed by this Policy. BTPL shall not be responsible for and has no control over the
practices and content of any website accessed using the links contained on the Platform. This Policy shall not
apply to any information you may disclose to any of our service providers/service personnel which we do not
require you to disclose to us or any of our service providers under this Policy.
INFORMATION WE COLLECT FROM YOU
We will collect and process the following information about you:
- Information you give us - This includes information submitted when you:
- Create or update your Sync account, which may include your name, email, phone number, login name and
password, address, payment or banking information, date of birth and profile picture. If you sign in
to the Platform through third-party sign-in services such as Facebook, Google Plus or Gmail or any
other social networking or similar site (collectively, "SNS"), an option of which may be provided to
you by BTPL at its sole discretion, you will be allowing us to pass through and receive from the SNS
your log-in information and other user data; or
- Provide content to us, which may include reviews, ordering details and history, favorite vendors,
special merchant requests, contact information of people you refer to us and other information you
provide on the Platform ("Your Content").
- Use our Services, we may collect and store information about you to process your requests and
automatically complete forms for future transactions, including (but not limited to) your name,
phone number, address, email, postal code, demographic profile (like your age, gender, occupation,
education, address etc.) and information about the pages on the site you visit/access, the links you
click on the site, the number of times you access the page and any such browsing information,
billing information and credit or payment card information.
- Correspond with BTPL for customer support;
- Participate in the interactive services offered by the Platform such as discussion boards,
competitions, promotions or surveys, other social media functions or make payments etc., or
- Enable features that require BTPL 's access to your address book or calendar;
- Report problems for troubleshooting.
- If you sign up to use our Services as a merchant or a delivery partner, we may collect location
details, copies of government identification documents and other details (KYC), call and SMS
details.
- Information we collect about you - With regard to each of your visits to the Platform, we
will automatically collect and analyse the following demographic and other information:
- Personal information includes, but isn't limited to, personally identifiable information, financial
and payment information, authentication information, phonebook, contacts, SMS and call related data,
microphone and camera sensor data, location, and sensitive device or usage data. When you
communicate with us (via email, phone, through the Platform or otherwise), we may maintain a record
of your communication;
- Location information: Depending on the Services that you use, and your app settings
or device permissions, we may collect your real time information, or approximate location
information as determined through data such as GPS, IP address;
- Usage and Preference Information: We collect information about how you use our
Platform, such as the types of content that you view or engage with, the features you use, the
actions you take, the people or accounts you interact with and the time, frequency and duration of
your activities. We collect information as to how you interact with our Services, preferences
expressed and settings chosen. Platform includes the Sync advertising services ("Ad Services"),
which may collect user activity and browsing history within the Platform and across third-party
sites and online services, including those sites and services that include our ad pixels ("Pixels"),
widgets, plug-ins, buttons, or related services or through the use of cookies. Our Ad Services
collect browsing information including without limitation your Internet protocol (IP) address and
location, your login information, browser type and version, date and time stamp, user agent, Sync
cookie ID (if applicable), time zone setting, browser plug-in types and versions, operating system
and platform, and other information about user activities on the Platform, as well as on third party
sites and services that have embedded our Pixels, widgets, plug-ins, buttons, or related services;
- Transaction Information: We collect transaction details related to your use of our
Services, and information about your activity on the Services, including the full Uniform Resource
Locators (URL), the type of Services you requested or provided, comments, domain names, search
results selected, number of clicks, information and pages viewed and searched for, the order of
those pages, length of your visit to our Services, the date and time you used the Services, amount
charged, details regarding application of promotional code, methods used to browse away from the
page and any phone number used to call our customer service number and other related transaction
details; which shall include payment information, such as your credit or debit card number and other
card information, other account and authentication information, and billing, delivery and contact
details, UPI accounts and modes, etc
- Device Information: We may collect information about the devices you use to access
our Services, including the hardware models, operating systems and versions, software, file names
and versions, preferred languages, unique device identifiers, advertising identifiers, serial
numbers, device motion information and mobile network information. Analytics companies may use
mobile device IDs to track your usage of the Platform;
- Usage and Log Information. We collect service-related, diagnostic, and performance information. This
includes information about your activity (such as how you use our Services, how you interact with
others using our Services, and the like), log files, and diagnostic, crash, website, and performance
logs and reports
- Device and Connection Information. We collect device-specific information when you install, access,
or use our Services. This includes information such as hardware model, operating system information,
browser information, IP address, mobile network information including phone number, and device
identifiers. We collect device location information if you use our location features, such as when
you choose to share your location with your contacts, view locations nearby or those others have
shared with you, and the like, and for diagnostics and troubleshooting purposes such as if you are
having trouble with our app's location features.
- Stored information and files: Sync mobile application (Sync app) may also access
metadata and other information associated with other files stored on your mobile device. This may
include, for example, photographs, audio and video clips, personal contacts and address book
information. If you permit the Sync app to access the address book on your device, we may collect
names and contact information from your address book to facilitate social interactions through our
services and for other purposes described in this Policy or at the time of consent or collection. If
you permit the Sync app to access the calendar on your device, we collect calendar information such
as event title and description, your response (Yes, No, Maybe), date and time, location and number
of attendees.
- If you are a merchant or a delivery partner, we will, additionally, record your calls with us made
from the device used to provide Services, related call details, SMS details location and address
details.
- Information we receive from other sources -
- We may receive information about you from third parties, such as other users, partners (including ad
partners, analytics providers, search information providers), or our affiliated companies or if you
use any of the other websites/apps we operate or the other Services we provide. Users of our Ad
Services and other third-parties may share information with us such as the cookie ID, device ID, or
demographic or interest data, and information about content viewed or actions taken on a third-party
website, online services or apps. For example, users of our Ad Services may also be able to share
customer list information (e.g., email or phone number) with us to create customized audience
segments for their ad campaigns.
- Third-Party Providers. We work with third-party providers to help us operate, provide, improve,
understand, customize, support, and market our Services. For example, we work with companies to
distribute our apps, provide our infrastructure, delivery, and other systems, supply maps and places
information, process payments, help us understand how people use our Services, and market our
Services. These providers may provide us information about you in certain circumstances; for
example, app stores may provide us reports to help us diagnose and fix service issues
- When you sign in to the Platform with your SNS account, or otherwise connect to your SNS account
with the Services, you consent to our collection, storage, and use, in accordance with this Policy,
of the information that you make available to us through the social media interface. This could
include, without limitation, any information that you have made public through your social media
account, information that the social media service shares with us, or information that is disclosed
during the sign-in process. Please see your social media provider's privacy policy and help center
for more information about how they share information when you choose to connect your account.
- If you are a merchant or a delivery partner, we may, additionally, receive feedback and rating from
other users.
COOKIES
Our Platform and third parties with whom we partner, may use cookies, pixel tags, web beacons, mobile device IDs,
"flash cookies" and similar files or technologies to collect and store information with respect to your use of
the Services and third-party websites.
Cookies are small files that are stored on your browser or device by websites, apps, online media and
advertisements. We use cookies and similar technologies for purposes such as:
- Authenticating users;
- Remembering user preferences and settings;
- Determining the popularity of content;
- Delivering and measuring the effectiveness of advertising campaigns;
- Analysing site traffic and trends, and generally understanding the online behaviours and interests of people
who interact with our services.
A pixel tag (also called a web beacon or clear GIF) is a tiny graphic with a unique identifier, embedded
invisibly on a webpage (or an online ad or email), and is used to count or track things like activity on a
webpage or ad impressions or clicks, as well as to access cookies stored on users' computers. We use pixel tags
to measure the popularity of our various pages, features and services. We also may include web beacons in e-mail
messages or newsletters to determine whether the message has been opened and for other analytics.
To modify your cookie settings, please visit your browser's settings. By using our Services with your browser
settings to accept cookies, you are consenting to our use of cookies in the manner described in this
section.
We may also allow third parties to provide audience measurement and analytics services for us, to serve
advertisements on our behalf across the Internet, and to track and report on the performance of those
advertisements. These entities may use cookies, web beacons, SDKs and other technologies to identify your device
when you visit the Platform and use our Services, as well as when you visit other online sites and services.
Please see our Cookie Policy for more information regarding the
use of cookies and other technologies described in this section, including regarding your choices relating to
such technologies.
USES OF YOUR INFORMATION
- We use the information we collect for following purposes, including:
- To provide, personalise, maintain and improve our products and services, such as to enable deliveries and
other services, enable features to personalise your account;
- To carry out our obligations arising from any contracts entered into between you and us and to provide you
with the relevant information and services;
- To administer and enhance the security of our Platform and for internal operations, including
troubleshooting, data analysis, testing, research, statistical and survey purposes;
- To provide you with information about services we consider similar to those that you are already using, or
have enquired about, or may interest you. If you are a registered user, we will contact you by electronic
means (e-mail or SMS or telephone) with information about these services;
- To understand our users (what they do on our Services, what features they like, how they use them, etc.),
improve the content and features of our Services (such as by personalizing content to your interests),
process and complete your transactions, make special offers, provide customer support, process and respond
to your queries;
- To generate and review reports and data about, and to conduct research on, our user base and Service usage
patterns;
- To allow you to participate in interactive features of our Services, if any; or
- To measure or understand the effectiveness of advertising we serve to you and others, and to deliver
relevant advertising to you.
- If you are a merchant or delivery partner, to track the progress of delivery or status of the order placed
by our customers.
We may combine the information that we receive from third parties with the information you give to us and
information we collect about you for the purposes set out above. Further, we may anonymize and/or de-identify
information collected from you through the Services or via other means, including via the use of third-party web
analytic tools. As a result, our use and disclosure of aggregated and/or de-identified information is not
restricted by this Policy, and it may be used and disclosed to others without limitation.
We analyse the log files of our Platform that may contain Internet Protocol (IP) addresses, browser type and
language, Internet service provider (ISP), referring, app crashes, page viewed and exit websites and
applications, operating system, date/time stamp, and clickstream data. This helps us to administer the website,
to learn about user behavior on the site, to improve our product and services, and to gather demographic
information about our user base as a whole.
DISCLOSURE AND DISTRIBUTION OF YOUR INFORMATION
We may share your information that we collect for following purposes:
- With Service Providers: We may share your information with our vendors, consultants,
marketing partners, research firms and other service providers or business partners, such as Payment
processing companies, to support our business. For example, your information may be shared with outside
vendors to send you emails and messages or push notifications to your devices in relation to our Services,
to help us analyze and improve the use of our Services, to process and collect payments. We also may use
vendors for other projects, such as conducting surveys or organizing sweepstakes for us.
- With Merchant: While you place a request to order products through the Platform, your
information is provided to us and to the merchants with whom you may choose to order. In order to facilitate
your online product order processing, we provide your information to that merchant in a similar manner as if
you had made a food order directly with the merchant. If you provide a mobile phone number, BTPL may send
you text messages regarding the order's delivery status. We use the information we gather on the Platform,
whether personal, demographic, collective or technical, for the purpose of operating and improving the
Platform, fostering a positive user experience, and delivering the products and services that we offer. We
may also use the information we gather to inform you of other products or services available from us or our
affiliated companies or to contact you about your opinion of current products and services or potential new
products and services that may be offered.
- With Other Users: If you are a delivery partner, we may share your name, phone number
and/or profile picture (if applicable), tracking details with other users to provide them the Services.
- For Crime Prevention or Investigation: We may share this information with governmental
agencies or other companies assisting us, when we are:
- Obligated under the applicable laws or in good faith to respond to court orders and processes; or
- Detecting and preventing against actual or potential occurrence of identity theft, fraud, abuse of
Services and other illegal acts;
- Responding to claims that an advertisement, posting or other content violates the intellectual property
rights of a third party;
- Under a duty to disclose or share your personal data in order to enforce our Terms of Use and other
agreements, policies or to protect the rights, property, or safety of the Company, our customers, or
others, or in the event of a claim or dispute relating to your use of our Services. This includes
exchanging information with other companies and organisations for the purposes of fraud detection and
credit risk reduction. We may disclose information if legally required to do so, if requested to do so
by a governmental entity or if we believe in good faith that such action is necessary to: (a) conform to
legal requirements or comply with legal process; (b) protect our rights or property or our affiliated
companies; (c) prevent a crime or protect national security; or (d) protect the personal safety of users
or the public
- For Internal Use: We may share your information with any present or future member of our
"Group" (as defined below)or affiliates for our internal business purposes The term "Group" means, with
respect to any person, any entity that is controlled by such person, or any entity that controls such
person, or any e that is under common control with such person, whether directly or indirectly, or, in
the case of a natural person, any Relative (as such term is defined in the Companies Act, 1956 and Companies
Act, 2013 to the extent applicable) of such person.
- Commercial Messaging. We will allow you and third parties, like businesses, to communicate
with each other using Sync, such as through order, transaction, and appointment information, delivery and
shipping notifications, product and service updates, and marketing
- With Advertisers and advertising networks: We may work with third parties such as network
advertisers to serve advertisements on the Platform and on third-party websites or other media (e.g., social
networking platforms). These third parties may use cookies, JavaScript, web beacons (including clear GIFs),
Flash LSOs and other tracking technologies to measure the effectiveness of their ads and to personalize
advertising content to you.
While you cannot opt out of advertising on the Platform, you may opt out of much interest-based advertising on
third party sites and through third party ad networks (including DoubleClick Ad Exchange, Facebook Audience
Network and Google AdSense). For more information, visit www.aboutads.info/choices.
Opting out means that you will no longer receive personalized ads by third parties ad networks from which you
have opted out, which is based on your browsing information across multiple sites and online services. If you
delete cookies or change devices, your opt out may no longer be effective.
- To fulfill the purpose for which you provide it.
- We may share your information other than as described in this Policy if we notify you and you consent to the
sharing.
Information You And We Share
You share your information as you use and communicate through our Services, and we share your information to help
us operate, provide, improve, understand, customize, support, and market our Services.
- Account Information. Your phone number, postal address, profile name, photo, may be available to anyone who
uses our Services, although you can configure your Services settings to manage certain information available
to other users.
- Your Contacts and Others. Users with whom you communicate may store or reshare your information (including
your phone number or messages) with others on and off our Services.
- Third-Party Providers. We work with third-party providers to help us operate, provide, improve, understand,
customize, support, and market our Services. When we share information with third-party providers, we
require them to use your information in accordance with our instructions and terms or with express
permission from you.
- Third-Party Services. When you use third-party services that are integrated with our Services, they may
receive information about what you share with them. For example, if you use a data backup service integrated
with our Services (such as iCloud or Google Drive), they will receive information about what you share with
them. If you interact with a third-party service linked through our Services, you may be providing
information directly to such third party. Please note that when you use third-party services, their own
terms and privacy policies will govern your use of those services.
DATA SECURITY PRECAUTIONS
We verify accounts and activity, and promote safety and security on and off our Services, such as by
investigating suspicious activity or violations of our Terms, and to ensure our Services are being used legally.
We have in place appropriate technical and security measures to secure the information collected by us.
We use vault and tokenization services from third party service providers to protect the sensitive personal
information provided by you. The third-party service providers with respect to our vault and tokenization
services and our payment gateway and payment processing are compliant with the payment card industry standard
(generally referred to as PCI compliant service providers). You are advised not to send your full credit/debit
card details through unencrypted electronic platforms. Where we have given you (or where you have chosen) a
username and password which enables you to access certain parts of the Platform, you are responsible for keeping
these details confidential. We ask you not to share your password with anyone.
Please be aware that the transmission of information via the internet is not completely secure. Although we will
do our best to protect your personal data, we cannot guarantee the security of your data transmitted through the
Platform. Once we have received your information, we will use strict physical, electronic, and procedural
safeguards to try to prevent unauthorised access.
OPT-OUT
When you sign up for an account, you are opting in to receive emails from BTPL about Sync or other products . You
can log in to manage your email preferences [here] or you can follow the "unsubscribe" instructions in
commercial email messages, but note that you cannot opt out of receiving certain administrative notices, service
notices, or legal notices from Swiggy.
If you wish to withdraw your consent for the use and disclosure of your personal information in the manner
provided in this Policy, please write to us at [•]. Please note that we may take time to process such
requests, and your request shall take effect no later than 5 (Five) business days from the receipt of such
request, after which we will not use your personal data for any processing unless required by us to comply with
our legal obligations. We may not be able offer you any or all Services upon such withdrawal of your
consent.
Copyright and Trademark Infringement
To report copyright or trademark infringement and request that Sync remove any infringing content it is hosting
(such as a Sync user's profile picture, profile name, or status message), please email a completed
copyright/trademark infringement claim to hi@getsync.app
Before you report a claim of copyright infringement, you may want to send a message to the relevant Sync user you
believe may be infringing your copyright/trademark. You may be able to resolve the issue without contacting
Sync.
Please include all of the following information when reporting a copyright or trademark infringement claim to
Sync:
- Your complete contact information (full name, mailing address, and phone number). Note that we regularly
provide your contact information, including your name and email address (if provided), the name of your
organization or client who owns the rights in question, and the content of your report to the person whose
content you are reporting. You may wish to provide a professional or business email address where you can be
reached.
- A description of the copyrighted work or trademark that you claim has been infringed.
- A description of the content hosted on our Services that you claim infringes your copyright or trademark.
- Information reasonably sufficient to permit us to locate the material on our Services. The easiest way to do
this is by providing us the phone number of the individual who has submitted the infringing content on our
Services.
- A declaration that:
- You have a good faith belief that use of the copyrighted or trademarked content described above, in the
manner you have complained of, is not authorized by the copyright or trademark owner, its agent, or the
law;
- The information in your claim is accurate; and
- You declare, under penalty of perjury, that you are the owner or authorized to act on behalf of the
owner of an exclusive copyright or trademark that is allegedly infringed.
- Your electronic signature or physical signature.
GRIEVANCE OFFICER AND PLATFORM SECURITY
If you have any queries relating to the processing or usage of information provided by you in connection with
this Policy, please email us at hi@getsync.app or write to our Grievance Officer at the following address:
Grievance Officer
Arun Rafi
Bundl Technologies Private Limited,
No. 55, Sy No. 8-14, Ground Floor,
I & J Block, Embassy Tech Village,
Outer Ring Rd, Devarabisanahalli, Kadubeesanahalli,
Bengaluru,
Karnataka 560103
If you come across any abuse or violation of the Policy, please report to hi@getsync.app